Terms of Use

Welcome to the website of ValorSpring Health & Wellness ("ValorSpring," "we," "us," or "our").

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these Terms, please do not use the website.

1. Website Information Is Not Medical Advice

Content on this website is provided for general educational and informational purposes only.

Website content is not intended to substitute for individualized medical advice, diagnosis, assessment, or treatment from a qualified health care professional.

Do not disregard or delay obtaining professional medical advice because of information you have read on this website.

Information about a condition, medication, assessment, treatment, or service does not mean that a particular treatment or service is appropriate for you.

2. No Provider-Patient Relationship

Visiting this website, reading its content, submitting a general inquiry, requesting an appointment, or communicating through a public website form does not by itself establish a provider-patient relationship with ValorSpring or any ValorSpring clinician.

A provider-patient relationship is established only when ValorSpring has agreed to provide care and applicable intake, consent, and clinical requirements have been completed.

Submission of an appointment request does not guarantee acceptance as a patient or availability of services.

3. Emergencies

This website is not an emergency service and should not be used to communicate emergency medical or psychiatric concerns.

If you believe you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.

If you are experiencing a mental health, suicide, or substance-use crisis, you may call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on website forms, email, portal messages, or appointment requests for emergency assistance.

4. Services

ValorSpring may provide services including:

• Psychiatry
• Psychiatric evaluation
• Medication management
• Primary care
• Clinical and diagnostic assessments
• ADHD-related evaluation and care
• Autism assessments, when offered
• Telehealth
• Other health and wellness services within our providers' professional scope

Services described on this website may change and may not be appropriate or available for every person.

Clinical recommendations are based on individualized evaluation and professional judgment.

5. Telehealth

ValorSpring may provide certain services through telehealth.

Telehealth availability depends on factors including provider licensure, patient location, clinical appropriateness, technology, insurance requirements, and applicable law.

The availability of information or appointment-request functionality on this website does not mean that ValorSpring can legally or clinically provide telehealth services to a person in every state or location.

Patients receiving telehealth services may be required to complete additional notices, acknowledgments, or consent documents.

6. Assessments

Information provided on this website about psychiatric, ADHD, autism, cognitive, behavioral health, or other assessments is general information only.

An assessment does not guarantee a particular diagnosis, treatment recommendation, medication, accommodation, disability determination, educational outcome, employment outcome, or eligibility for any benefit or service.

Clinical findings are based on the provider's professional judgment and the information available during the assessment.

7. Medications

Information on this website concerning prescription medications is educational and does not constitute a prescription or recommendation for any particular person.

Prescription decisions require an appropriate clinical evaluation and are made at the discretion of a qualified prescribing provider in accordance with professional standards and applicable law.

ValorSpring does not guarantee that a particular medication, including a controlled substance, will be prescribed.

8. Website Forms and Electronic Communications

Our website may allow you to submit contact information, request an appointment, or provide preliminary information.

You agree that information you submit will be accurate to the best of your knowledge.

General website forms and ordinary email may not be appropriate for sensitive medical communications unless specifically designated by ValorSpring for that purpose.

Patients should use ValorSpring's designated secure communication methods for protected health information when instructed to do so.

9. Privacy

Use of this website is also subject to our Privacy Policy.

Our use and disclosure of protected health information in connection with patient care is described in our Notice of Privacy Practices.

These documents are incorporated into these Terms where applicable.

10. Insurance and Payment Information

Information concerning insurance participation, coverage, pricing, or payment is provided for general informational purposes and may change.

Participation in an insurance network does not guarantee that a particular service will be covered.

Coverage, deductibles, copayments, coinsurance, prior authorization requirements, and other benefits are determined by the patient's health plan.

Patients are responsible for confirming their benefits and financial obligations as appropriate.

Any estimate provided before services is not necessarily a guarantee of final insurance coverage or patient responsibility.

11. Website Availability and Accuracy

We strive to provide accurate and current information, but health care information, insurance information, provider availability, laws, regulations, clinical guidance, and services may change.

ValorSpring does not warrant that every item of website content will always be complete, current, error-free, or applicable to every individual.

We may modify, suspend, or discontinue website content or functionality at any time.

12. Third-Party Websites and Services

This website may contain links to third-party websites, portals, scheduling platforms, telehealth systems, insurance resources, educational materials, or other external services.

Links are provided for convenience and do not necessarily constitute endorsement.

ValorSpring does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of a third-party service may be governed by that provider's own terms and privacy policies.

13. Intellectual Property

Unless otherwise indicated, the website's original text, graphics, branding, logos, layout, and other original content are owned by or licensed to ValorSpring and are protected by applicable intellectual property laws.

You may view and print reasonable portions of the website for personal, noncommercial use.

You may not reproduce, republish, distribute, modify, sell, exploit, or create derivative commercial works from protected website content without permission from ValorSpring or the applicable rights holder.

14. Acceptable Use

You agree not to:

• Attempt to gain unauthorized access to the website or connected systems.
• Interfere with website operation or security.
• Introduce malicious software or code.
• Use automated systems to abuse website functionality.
• Attempt to circumvent security features.
• Impersonate another person.
• Submit fraudulent or intentionally misleading information.
• Use the website in violation of applicable law.

We may restrict access to the website when reasonably necessary to protect ValorSpring, its patients, its systems, or others.

15. Disclaimer of Warranties

To the extent permitted by law, this website and its general informational content are provided on an "as is" and "as available" basis.

ValorSpring does not make warranties regarding uninterrupted website availability or that general website content will meet every user's particular needs.

Nothing in these Terms is intended to disclaim duties or liabilities that cannot legally be waived.

16. Limitation of Liability

To the extent permitted by applicable law, ValorSpring will not be responsible for indirect, incidental, consequential, or similar damages arising solely from use of, or inability to use, the public website.

Nothing in these Terms limits liability that cannot legally be limited, including any professional duties owed within an established provider-patient relationship.

17. Washington Law

These Terms are governed by applicable federal law and the laws of the State of Washington, without regard to conflict-of-law principles.

Nothing in these Terms alters rights or obligations that apply to health care services under federal or Washington law.

18. Changes to These Terms

We may revise these Terms periodically.

Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

19. Contact

Questions about these Terms may be directed to:

ValorSpring Health & Wellness
100 N Howard St Ste R
Spokane, WA 99201
Phone: (509) 800-7761
Email: [email protected]